Registration Policy

Once the user is registered correctly on the web you can at all times access "My Account". Through "My Account", the user can modify his / her personal data as well as delivery or invoicing addresses or to check if he has orders pending delivery.


Shipping terms

Www.coallagourmet.com sends its products to the following destinations: Mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla, Andorra, Germany, Austria, Belgium, Bosnia, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Metropolitan France , Finland, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, United Kingdom, Czech Republic, Romania, Serbia, Sweden and Switzerland.

 

The purchase of products at www.coallagourmet.com is subject to payment of shipping costs, at the buyer's expense. The shipping costs will depend on the destination and the number of products purchased. In the case of shipments to the mainland Spain+Portugal, shipping costs will not be charged for shipments of more than ninety euros. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will be able to review these costs before finalizing their purchase. Www.coallagourmet.com can not be responsible for the delay in the delivery of orders for causes not attributable directly to the company, unforeseeable events or force majeure, as well as any charges that are made by the respective authorities of each country In the case of countries other than Spain.

The shipping costs include the transport of the products, their packaging in boxes specially designed to transport bottles, insurance against loss or breakage, as well as VAT.

The delivery of the orders will be made at the address of delivery freely designated by the User. Www.coallagourmet.com will not assume any responsibility when the delivery of the product does not take place as a consequence of the inaccuracy or falsity of the data provided by the user to that effect, as well as in the case in which the delivery can not be made due to causes non-related to www.coallagourmet.com, such as the absence of the recipient in the delivery address. To this end, it is important that a telephone number is provided in which the carrier can contact the recipient of the order.

 

In case of absence of the recipient and whenever possible, a step note will be left with the necessary information to agree on a new delivery at the address of the recipient or the indications necessary for him to pick up the product at a certain place. In any case, after 7 days from the last delivery attempt without the order being delivered, it will be returned to origin and the contract will be terminated.

 

Delivery options

Www.coallagourmet.com offers different options designed to facilitate delivery. The contracting of these options of delivery may suppose the payment of an additional cost  at the time of finishing the order. The availability of these options depends on the postal delivery code.

 

Product prices

The prices of the products are those indicated in the product description. By default, all prices indicated in the product description are expressed in Euro (€) and include Value Added Tax (I.V.A.). In the case of professional customers (HORECA), prices will be displayed without the I.V.A. included.


How to Pay

The purchase of products in www.coallagourmet.com allows the following forms of payment:

1.-Payment by debit or credit card (VISA and MASTERCARD) in Secure Commerce.
2.-By wire transfer.

To use the credit card through Secure Commerce, the buyer must fill in a form indicating the name of the owner of the card, type of card, expiration date of the card and security code. The RedSYS payment platform adds more security to the transaction because www.coallagourmet.com does not know at any time the data of the credit card of the client, and the transaction is always between the user's bank (issuer of his card) and our bank (currently, Banco de Sabadell). If you have a problem in the payment process, check with your bank because some credit cards are not activated by default for secure commerce (incomprehensibly, since this mode only adds security to users).

 

For payment by wire transfer, after completing the order, the user will receive a proforma invoice that will include the products, the total price and a current account to make the bank transfer. To facilitate the procedures, the user must indicate in the concept of the transfer, the order number.

www.coallagourmet.com does not accept payment through PayPal due to the high commissions of this payment system.


Order confirmation

Once the purchase process has been completed, the user will receive a communication specifying the characteristics of the product, price, selected shipping method, date of purchase and order number, at the e-mail address indicated on the registration form.

 

Right of withdrawal

The purchaser will have in any case a period of fourteen (14) calendar days after receiving the product to exercise his right of withdrawal without having to justify reasons or have any sanction. According to current legislation, the right of withdrawal can not be applied to bottles that have been opened, due to the rapid deterioration of the wine in such cases.

 

The buyer must express his intention to desist within the indicated period and must proceed to the return of the product. To do this, the user must send an email to the web@coallagourmet.com address including his name and address, as well as the number of his order. You can also contact by telephone in order to expedite the process of returning the corresponding amounts.

 

Www.coallagourmet.com will reimburse the sums paid by the user. However, the cost of returning the product will be be paid by the user. Once the products on which the withdrawal is received and verified its correct status, www.coallagourmet.com will return to the user the sums paid within a maximum period of 30 calendar days.

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