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Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.
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PrestaShop-# coallagourmet.com This is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop. 480 hours
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These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.
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Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.
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These are used to improve the browsing experience and optimize the operation of the shop.
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These are cookies without a clear purpose or those that we are still in the process of classifying.

Return conditions

Below we will explain the conditions and procedures for making returns or exercising the right to withdrawal.

1. Returns due to errors with the merchandise or for products in poor condition.

Although our sales and warehouse team works to offer the best possible service, we can sometimes make mistakes. If you have received the wrong wine, or any of the wines you have received are not in the correct condition, Coalla will collect the affected products and replace them with the correct ones or in the correct condition for consumption without the buyer having to pay any additional return or shipping costs. To do so, the buyer must send an email to the address web@coallagourmet.com including their name and address, as well as their order number. The deadline for making returns is thirty (30) calendar days from receipt of the order. When it is not possible to make the replacement, Coalla can pay the amount of the same using the same payment method or any other agreed upon with the buyer.

2. Refund in case of breakage

In case of breakage during transport, we need you to notify us by email, providing as many photographs as possible. Both of the condition of the boxes on the outside, as well as the contents inside the package. Visibly showing casings and glass and products that have been saved. It is essential to provide a photograph of the damaged box where the shipping label attached to the box is shown and a close-up photograph of the label.

It is important that you do not get rid of the merchandise until you receive a response from us. Normally we organize a collection of the damaged packages and once we receive the merchandise we will give you a refund or a new shipment of the order.

3. Right of withdrawal.

All buyers who place their orders as final consumers will have in any case a period of fourteen (14) calendar days after receiving the product to exercise their right of withdrawal without having to justify reasons or have any penalty. According to current legislation, the right of withdrawal cannot be applied to bottles that have been opened, due to the rapid deterioration of the wine in such cases.

To exercise this right of withdrawal, the buyer must state his intention to withdraw within the indicated period and must proceed to return the product. To do so, the user must send an email to the address web@coallagourmet.com including his name and address, as well as the number of his order. The items must be packaged appropriately, for which the packaging received with the order can be reused.

In the event of exercising the right of withdrawal within the indicated periods, the cost of returning the product will be borne by the user. Once the products to which the withdrawal applies have been received and their correct condition verified, www.coallagourmet.com will return the sums paid to the user within a maximum period of 30 calendar days using the same means of payment or any other agreed upon with the buyer.

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