Privacy Policy

1. Privacy Policy

In compliance with the provisions of the General Data Protection Regulation in force in the European Union, the holder of this consent authorizes Coalla Logística, S.L. to process your personal data, and grants this authorization in an express, free, unequivocal and informed manner.

In the same way, the holder of this consent has been informed of the following data:

RESPONSIBLE FOR THE TREATMENT. The data controller is Coalla Logística, S.L., with address at Calle W5 Nave 4, 33211 in Gijón, Asturias.

Email: rgpd@coalla.es

PURPOSE: The data will be used to:

1. Manage your registration as a user of the Platform: The Personal Data that you provide us will be processed to identify you as a user of the Platform and give you access to its different functionalities, products and services that are available to you as a registered user.

2. The development, fulfillment and execution of the contract for the sale of the products or services that you have acquired or of any other contract with us through the Platform. In particular, you should take into account the following:

   • In case you choose the option to save your payment data (card), you expressly authorize us to process the data indicated as necessary for the activation and development of the functionality. The card security code (CVV or CVC) is only used to make the purchase in progress, and will not be stored or processed later as part of your payment data. The consent for the activation of this functionality allows your auto-completed data to appear in subsequent purchases, so it will not be necessary to enter your payment data in each new process, and they will be understood as valid and current for subsequent purchases. You can modify or delete your cards at any time through the section. We store and transmit your card data in accordance with the main international confidentiality and security standards for credit and debit cards. The use of this functionality may require the modification of your password for security reasons. Remember that the security in the use of the Platform also depends on its correct use and conservation of certain confidential passwords.

Contact you via email, telephone calls, sending SMS or other equivalent electronic means of communication, in relation to updates or informative communications related to the functionalities, products or services contracted, including security updates of the Platform, provided that necessary or reasonable for its execution.

Address requests or requests made through the Customer Service channels available on our Platform or Physical Stores.

CONSERVATION PERIOD: The personal data provided will be kept for a period of five years from the last confirmation of your interest, unless the interested party requests its deletion.

Once your request for information is made through our form or answered by email, if it has not generated a new treatment, the personal data provided will be kept from that moment and during the periods provided in the laws for the fulfillment of legal obligations and for the attention and defense of the possible responsibilities arising from the treatment.

And if you have agreed to receive commercial mailings, (keep you informed about the activity) said data will be kept for the duration of the provision of the requested service, until you request to unsubscribe from them. And once our relationship ends, during the periods provided in the laws for the fulfillment of legal obligations and for the attention and defense of the possible responsibilities arising from the treatment.

LEGITIMATION: The legal basis of the treatment is based on the consent that you as a user give when requesting information through our contact form and when checking the acceptance box for sending information.

RECIPIENTS: Your data may be transferred to other group companies or data processors for the proper provision of our services. They may also be transferred to Oniad Advertising SL - CIF: B9950175, with address at Avda. del Rosario nº 8, Edif. Nodriza. 50410, Cuarte de Huerva, (Zaragoza) for the analysis of their behavior when browsing our website for analytical and behavioral advertising purposes, for the measurement of data and the use of segmented advertisements. In addition to the information expressly collected by Law.

RIGHTS: The interested party may exercise the rights in relation to their personal data granted by the RGPD. Rights of access, rectification, deletion, limitation of treatment, data portability and opposition. The exercise of these rights may be exercised by writing to the data controller. Likewise, you have the right to withdraw the consent given and to claim before the Spanish Data Protection Agency, in its capacity as Control Authority. If you need help to formalize this request, we will provide you with a form for this purpose.

ORIGIN: The data collected is provided by the interested party through the forms on the website www.coallagourmet.com.

INFORMATION: All data will be treated in accordance with this privacy policy. If you do not agree with it, please do not send us your data. Remember that you can contact us via email rgpd@coalla.es or visit us at our facilities, to receive information in this regard without the need to send us personal data. When you send us your personal data through the contact form, it is necessary that you previously accept this privacy policy and to do so, you must mark the checkbox "I have read and accept the terms of the Privacy Policy". Our system will not allow you to send the form, if you do not accept the policy previously.

When you fill out our web contact form, you are sending us your name, telephone number and email, personal data subject to current legislation. Therefore, you expressly authorize us to collect and treat them, under the conditions you are reading. This information will be used exclusively to manage the purposes set out in this consent.

Users will be responsible, in any case, for the veracity of the data provided and are responsible for communicating any changes in them, leaving Coalla Logística, S.L. exempt from any type of responsibility in this regard.

The User is warned that, except for the existence of a legally constituted representation, no User can use the identity of another person and communicate their personal data, so the User must always take into account that they can only include personal data corresponding to their own identity and that they are adequate, pertinent, current, exact and true. For such purposes, the User will be solely responsible for any direct and/or indirect damage caused to third parties or to Coalla Logística, S.L. for the use of personal data of another person, or your own personal data when they are false, erroneous, not current, inappropriate or irrelevant. Likewise, the User who uses the personal data of a third party, will respond to the third party for the information obligation established in article 5.4 of the LOPD for when the personal data has not been collected from the interested party and/or the consequences of not have informed him.

Its use by persons under 18 years of age is prohibited, in the event that the user is a minor, he may only provide his personal data in the forms for collecting them, with the prior consent of the parents or guardians, sending the corresponding form duly signed by the parents or guardians by certified mail and with a copy of the ID of the signing parent or guardian to the following address: rgpd@coalla.es.

Coalla Logistics, S.L. is not responsible for those data of minors that without being able to know this fact have been provided without the consent of the parents or guardians, for which reason it is not responsible for their actions, being at all times the minor himself, his parents or guardians who They will be responsible for the legal consequences and expenses that may arise from it.

If any information provided by the User is false or inaccurate, Coalla Logística, S.L. reserves the right to cancel the User's subscription and terminate the User's rights to use the Service.

These personal data will be incorporated into a registry owned by Coalla Logística, S.L., which we maintain in the General Registry of Data Protection. Personal data will be processed mainly in an automated format, subject to appropriate security controls and measures, which will prevent, as far as possible, improper access, loss of information or data corruption.

We have servers with sufficient capacity to maintain this data with full guarantees of security, integrity and availability. As the owner of the data, you can exercise your rights by contacting the email address rgpd@coalla.es, indicating in the subject the right you want to exercise.

When commercial communications are sent to users of our website who have submitted the contact form, clear indications of how to proceed to revoke this consent will be established in the communication. All shipments of a commercial or advertising nature may be canceled by users at any time. Please, do not hesitate to consult us on this topic at any time or access this privacy policy again, on our website.

2. Newsletter Subscription

In the event that you authorize your subscription to the Newsletter of Coalla Logística, S.L., we will provide you with information about our products and services, through various means such as, among others, email, any other equivalent electronic means of communication, such as SMS , or through making phone calls. The subscription to the Newsletter of Coalla Logística, S.L. may entail the use of your Personal Data to make personalized advertising available to you, related to our products and services through e-mails, SMS, or other electronic means of our own or of third-party collaborators. In order to improve the attention we give you, we inform you that the Personal Data related to your purchases in our online and physical stores, tastes and preferences may be used by Coalla Logística, S.L. for the purposes of analysis, generation of usage profiles, marketing studies, quality surveys and improvement of interaction with our customers.

If you are a registered user, you can change your preferences regarding the sending of such commercial communications through . Likewise, you can unsubscribe through the Newsletter section of the Platform at any time, as well as by following the instructions that we provide in each communication.

3. Data Protection Rights

The Treatment Managers undertake to respect the confidentiality of your Personal Data and to guarantee the exercise of your rights. At any time you can exercise your rights of access, rectification, cancellation, opposition, deletion and limitation by sending an email to: rgpd@coalla.es, indicating the reason for your request. If necessary, we may request a copy of your ID, passport or other valid document that identifies you. In the event that you decide to exercise these rights and that as part of the personal data that you have provided us with the email, we would appreciate it if that circumstance was specifically stated in the aforementioned communication, indicating the email address with respect to which you wish to exercise your right.

4. Cookie Information

In compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, this website informs you, in this section, about the policy of collection and cookie treatment.

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way in which they use their equipment, they can be used to recognize to user.

This website uses the following types of cookies:

Analysis cookies

They are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.

Technical cookies

They are those that allow the user to navigate through the restricted area and use its different functions, such as, for example, carrying out the process of purchasing an item.

Personalization cookies

They are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language or the type of browser through which the user connects to the service.

Advertising cookies

They are those that, well treated by this website or by third parties, allow to manage in the most efficient way possible the offer of the advertising spaces that are on the web page, adapting the content of the advertisement to the content of the requested service or to the use that you make of it. our website. For this we can analyze your Internet browsing habits and we can show you advertising related to your browsing profile.

Behavioral advertising cookies

They are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided. This type of cookie stores information on the behavior of visitors obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertisements based on it.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.

Most web browsers offer the possibility of allowing, blocking or deleting the cookies installed on your computer.

Next, you can access the configuration of the most frequent web browsers to accept, install or disable cookies:

• Configure cookies in Google Chrome
• Configuring cookies in Microsoft Internet Explorer
• Configuring cookies in Mozilla Firefox
• Set cookies in Safari (Apple)

This website uses third-party services to collect information for statistical and website use purposes. DoubleClick cookies are used to improve the advertising that is included on the website. They are used to target advertising according to the content that is relevant to a user, thus improving the quality of experience in its use.

Specifically, we use the services of Google Adsense and Google Analytics for our statistics and advertising. Some cookies are essential for the operation of the site, for example, the built-in browser.

Our site includes other functionality provided by third parties. You can easily share the content on social networks such as Facebook, Twitter or Google +, with the buttons that we have included for this purpose.

Warning about deleting cookies

You can remove and block all cookies from this site, but part of the site will not work or the quality of the web page may be affected.

If you have any questions about our cookie policy, you can contact this website through our Contact channels or via email rgpd@coalla.es.