FAQs

Coallagourmet.com belongs to Coalla Logística, a company of the Coalla Group dedicated to the import and distribution of wines located in Asturias whose origins date back to 1955. Within the Coalla Group we have received awards such as Best Gourmet Store (The Best of Gastronomy 2007, Grupo Gourmet 2017) for our gourmet shop in Gijón and the Best Store Manager (Gourmetour 2004) for Ramón Coalla. If you want to know more about our company, visit the section About Us. Legal data are in the Legal Note section.

We have made every effort to achieve maximum security. The economic section of the transaction is carried out within the security systems of RedSYS and coallagourmet.com never gets to have information of your credit card (neither number, nor cvs, nor password). We have also chosen a Safe Trade system for the payment system that adds the maximum security available at the moment. Whatever it takes to get the trust of our clients. If you want more information, you can find it in the Secure Payment section.

Yes. First, because the sale of wine is prohibited to minors and with your registration you indicate that you meet the legal requirements to buy wine. In addition, registration as a customer will allow you to make new purchases and visits more quickly and comfortably, as well as re-buy products already bought, or give an opinion about the products purchased. To us it will allow us to know better our clients and to send them a periodical newsletter with offers, novelties and discount vouchers.

In addition to sellers, we are online shoppers and we promise not to be heavy mail bombers (we have put a maximum of one pair of emails a week) and, of course, we will never give away our personal data to third parties. We do not do to our clients what we do not like to be made to us. If, at any given moment, you do not want to receive more communications, it is enough to access the page with the registered user and password and modify the profile so that you do not receive the newsletter anymore (and a small tear will run our face down).

We work with transporters who promise 24-hour deliveries to mainland capitals and 48 hours to the rest of mainland Spain as well as fast transit times to major European destinations. For estimated transit times to different destinations, see the Shipping section.

In addition, from our warehouses we only ship orders from Monday to Wednesday (sometimes on Thursdays if to capital cities of a province in Spain), to try to ensure that the orders more delayed of the week arrive on Friday at their destination and no longer remain in transit during the weekend. You can find more information about the shipment protocol in the Shipping section.

Thanks to the transport volumes of the Coalla Group, we managed to keep rates fairly reduced for shipments to Mainland Spain, so that you only have to pay 6 euros for the transport of your order. In addition, if you place an order higher than 90 euros, coallagourmet.com assumes these shipping costs in its margins and you only have to pay for the wine you buy. For shipping costs and estimated transit times to different destinations, see the Shipping section.

If you are based out of Spain, we apply the exact cost of shipping. We do not make a dime on transport.

When placing an order you will carry out a series of actions that will take you to a Virtual Point of Sale Terminal (TPV virtual) belonging to RedSYS. After making the payment in the secure environment, you will receive an email confirming your purchase. If, for any reason, you have doubts about the correct completion of the purchase process, you can contact us by email at web@coallagourmet.com or at the telephone number 985 13 32 62.

Even if we use the safest packaging, breaks are a possibility. If, upon receiving the carrier, you perceive that the box is open or that there are symptoms of moisture and crystal sounds inside, please do not accept the order and return it to our warehouse. If, for any reason (another person collected the order, delivered it to your neighbor, etc.) you have already received the packages, please contact us (web@coallagourmet.com or telephone number 985 13 32 62) and we will try to solve the incident to your total satisfaction.

Although we use leading transportation agencies in the national and European market, some deadlines may not be met. In this case, please contact us (web@coallagourmet.com, tel. 985 13 32 62) to file a claim. We are demanding with our work and with all those who collaborate with the task of getting our wines to our customers. Knowing the degree of fulfillment of the logistic agencies with which we work is the best way to offer a service to the complete satisfaction of our clients.

For your total satisfaction, we are at your disposal through the email web@coallagourmet.com or telephone 985 13 32 62. Or, alternatively, you can send us an email through the Contact Form.