Shipping Conditions

Order Preparation

All orders have a 24-hour preparation period in our warehouse, after which they will be shipped using your chosen shipping method.

During peak periods, such as Easter, Black Friday, Christmas, or other holidays, the preparation period may be extended from 24 to 48 business hours.

Orders paid by bank transfer will not be processed until we receive the payment (if you do not make the transfer immediately, it may take two business days to arrive, which could delay the order's departure from our warehouse by an additional 2 to 3 days).

Recommendation: Our shipping boxes for wine bottles have a capacity of 3 bottles (small box) and 6 bottles (large box). Therefore, we recommend ordering in multiples of these numbers (3, 6, 9, 12, 15, etc.). This ensures the boxes arrive full and reduces the possibility of breakage.

Shipping Costs

Shipping costs include handling and packaging, as well as postage.

In-store pickup is free. Once you select this shipping method during checkout, the shipping cost (€6) will be removed from your cart.

If your order is for a Wine Tasting, shipping costs will be waived at checkout. If this is not the case, please contact us.

Order Delivery

Domestic shipments are made through the courier service Nacex (for single packages) or GLS (for two or more packages). Delivery will take 1 to 3 business days after leaving our warehouse.

Shipments outside of Spain will take at least 4-5 business days (depending on the country) and are made through Mail Boxes.

Merchandise is shipped from our warehouses Monday through Thursday. We do not ship on Fridays, Saturdays, Sundays, or public holidays to ensure that orders are not damaged over the weekend in the transport companies' warehouses and to guarantee they arrive in the best condition. Therefore, orders placed after noon on Thursday will not leave our warehouse until the following Monday.

*If you have selected in-store pickup, please note that these orders are prepared in our warehouse and have the same preparation times as all other orders. You must wait to be notified that your order is ready before you can pick it up. The staff at your selected store will call you to let you know. For deliveries to our Madrid store, the transit time from the warehouse can be up to 72 business hours. For deliveries to Coalla Estepona, it can be up to 96 hours.

Delivery Address Change: If you notice that you have entered any incorrect information in the delivery address, you can call us at 984233559 or email us at web@coallagourmet.com to correct it.

- If the order is still being prepared, the address change is free.

- If the order has already been shipped and is in transit with the shipping company, changing the address may incur an additional charge, especially if it involves a change of city or postal code.

- If only information such as the apartment number or letter is missing, it can be completed at no additional cost even if the order is in transit.

- If the order has already been delivered, the address cannot be changed.

Address Responsibility: Coalla is not responsible for shipments delivered to incorrect addresses provided by the customer. However, we will do everything possible, together with the shipping company, to redirect or recover the merchandise. If the order has already been delivered, any issues arising from this incident will be the responsibility of the buyer:

- If the merchandise can be recovered and reshipped to the correct address, this process may incur an additional cost, which will be communicated to the customer.

- If the merchandise cannot be recovered, Coalla cannot assume any responsibility, and the situation will be the responsibility of the customer who provided the shipping information.

Contact us

Customer service phone hours are Monday to Friday from 8:00 a.m. to 4:00 p.m. Outside of these hours, you can contact us via email at web@coallagourmet.com